Reads, categorizes, and responds to structured emails/messages or triggers workflows.
Processes inbound correspondence: classifying intent, summarising threads, drafting responses and triggering downstream work. Turns an inbox into a queue.
High-volume structured correspondence — queries, confirmations, notifications — where classification and routing dominate the work.
Sensitive or relationship-carrying correspondence, where a mis-toned automated reply costs more than the time saved.
Outbound messages that commit the organisation to anything require human approval. Drafting is safe; sending is not.
Responding to a thread having summarised only the most recent message, missing a qualification made earlier that changes the answer.
An intercompany break query drafted with both entities' ledger positions and the credit note attached, for the accountant to review and send.