Enable employees to access, update, and navigate internal org knowledge (HR, IT, SOPs, onboarding) with personalized and policy-aware responses.
RAG applied to internal documentation, with the complications that make it harder than it looks: access control per document, currency of content, and knowing when the knowledge base simply does not contain the answer.
Large organisations with dispersed documentation and a high volume of repetitive internal questions.
Where the documentation is out of date. The agent will answer confidently from stale content, and does so more persuasively than the wiki did.
Document-level access control must be enforced at retrieval, not applied to the answer afterwards. Filtering the response after retrieving restricted content has already exposed it to the model.
Answering from a superseded policy document because nothing marked it superseded. The knowledge base's own hygiene problems become answers.
A new shared-services accountant asking which approval level a particular journal entry requires, answered from the current approval matrix rather than the version in a two-year-old onboarding deck.