The value is entirely in catching the duplicate before re-diagnosis starts, not after — a match surfaced after the fact saves nothing.
The resolver can dismiss an incorrect match and proceed independently — the match is a suggestion the person retains full control over.
Auto-close a new ticket as a duplicate without the resolver's confirmation, even at high match confidence.
A newly created ticket or question; the resolved-item history index
A suggested match with a confidence score, surfaced at ticket-creation time
The domain supports the pattern and no vendor in this model sells it. That is a statement about the market rather than about the pattern; v_agent_gaps lists them.