Building customer-facing proposals and responses from internal engineering and product knowledge.
Searches internal knowledge to answer customer questions and build RFP responses, trusting that what comes back is current. When two sources disagree — a project plan and a status report, say — has learned to treat that as a signal to hold rather than guess.
Being unable to tell, at a glance, whether an answer reflects the actual current state of a fast-moving engineering roadmap or a plan that quietly slipped weeks ago.
Never having to walk back a commitment made to a customer because the information behind it turned out to be stale or contradicted elsewhere.