KPIs

Silent partial-failure rate

Share of requests where one or more source systems failed but the response was NOT clearly flagged as partial.

Formula

Unflagged partial responses ÷ total responses with at least one source failure × 100

Illustrative target

0% — this is a correctness bug, not a performance target to optimise gradually

KPI cautions1
  • Driven to zero by redefining 'flagged' loosely enough that almost any response technically counts as flagged, even when the flag is buried or easy to miss.
Persona KPIs1
KPI lifecycle stages1