A Vantage claims adjuster gets a plain-language request from a broker about a policyholder who originally held their policy with an acquired regional insurer. The happy path for the business-user, natural-language interaction — and the concrete case for why cross-system entity resolution is the domain's hardest problem, not an edge case.
A broker calls asking for the current status and claim history of "Atlas Fabricators," a policyholder Priya doesn't recognise by name — the account predates Vantage's acquisition of the policyholder's original insurer.
Single call, roughly two minutes