BloomSpec
KPIsShared across all subject areas

On-call load

Pages received per on-call engineer per rotation, and how many arrive outside working hours.

Formula

Count of pages per rotation, split by in-hours and out-of-hours

Illustrative target

Under 2 out-of-hours pages per rotation

KPI cautions1
  • Improved by raising alert thresholds so pages stop firing, which reduces the count without reducing the underlying risk.
Capability KPIs1
Persona KPIs1
KPI lifecycle stages2