BloomSpec
KPIsShared across all subject areas

Time to first value

Elapsed time from a customer starting onboarding to first achieving a meaningful outcome.

Formula

Median of (first meaningful outcome − onboarding start) across new tenants

KPI cautions1
  • Defining first value as a trivial milestone — first login, first record created — so the measure improves without the customer gaining anything.
KPI cautions1
KPI linkage1
KPI lifecycle stages2