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Queue & Claim Management · BloomSpec

Where this sits

Platform & Enabling Systems
Workflow & Process Orchestration
Human Work, Routing & Approval Orchestration
Queue & Claim Management

Alongside it

Approval & Decision Routing
Delegation, Reassignment & Handover
Human Task Definition & Lifecycle
Human-System Continuation
Priority, Deadline & Escalation Control
Work Assignment & Distribution

Ask about this

Which products support operations within this?
How is this connected to {product}?
What challenges does this address?
Which solution areas include this?
Which operations in this are supported by more than one product?

Capability

Queue & Claim Management

Coordinate shared work queues, claiming, release, reservation, and ownership so available human work can be taken up safely.

Operations in this capability4

Claim Work Item
Place Work in Queue
Release Claimed Work
Transfer Queue Ownership

Problems this addresses1

Manual Work Routing Overhead

How this is measured1

Work Queue Time