KPIs

Verified-content share

Share of actively retrievable content currently in Verified status, as opposed to Unverified or Flagged.

Formula

Verified Knowledge Items ÷ total active Knowledge Items × 100

Illustrative target

80%+ for content that has been in the index over 90 days

KPI cautions1
  • Gamed by setting the scheduled review cadence long enough that almost nothing comes due, inflating the verified share without any actual increase in confidence.
Persona KPIs1
KPI lifecycle stages1