A governance rule evaluated at the moment an AI agent attempts to call a tool, resolving to block, filter, or flag the action for human review.
A fragment of a document or knowledge item, small enough to embed and retrieve individually, rather than searching whole documents.
An action a person explicitly asked for — 'create a ticket for this' — which any workflow automation tool can already do, and which this domain deliberately…
The act of a person or an automated rule confirming that a piece of knowledge is still accurate, distinct from the general software-testing sense of…
A system's explicit statement of what it does and does not have material to answer, rather than answering every question with the same apparent confidence.
A case where two currently published, live sources disagree about the same fact — as opposed to one source being an outdated version of the other.
A partition, within a single organisation and platform, that stops two people or teams from seeing each other's content when a conflict of interest requires it…
KCS's mechanism for refining and improving existing captured knowledge based on how it is subsequently reused, distinct from the initial act of capturing it.
A decades-old, industry-standard methodology (Consortium for Service Innovation) built on the principle that knowledge should be captured as a byproduct of…
An action that could not have been requested because nobody knew there was anything to request until synthesis — detecting a gap, a contradiction, a pattern —…
The process of keeping a search index's record of who-can-see-what current with the source systems that content actually lives in.
The practice of checking whether a resolution to a problem already exists before solving it again from scratch — KCS's core reuse principle.
A formal, named-authority approval event for a procedure version or a promoted piece of content, distinct from a routine verification because it requires a…
KCS's mechanism for capturing and structuring knowledge in the moment a problem is actually being solved, rather than as separate documentation work afterward.
The degree to which a piece of content may no longer reflect current reality, typically inferred from how long it has gone unreviewed or how frequently its…
Content structured as an explicit, ordered sequence of steps, typically safety- or compliance-critical, with its own versioning and sign-off requirements…
The risk that a role or individual's departure creates a critical, undocumented-knowledge gap that would be expensive or impossible to recreate.
Knowledge a person holds but has never written down — a rule of thumb, a judgement call, a reason something is done a certain way — as opposed to explicit…
A computed, point-in-time indicator combining verification status, staleness, usage, and contradiction signals into one value surfaced to whoever is reading a…
A queryable, person-scoped body of knowledge built from captured interviews, recordings, and documents, representing one individual's expertise after they are…