Exceptions arrive continuously in volume, each needs a different sequence of checks, and the useful evidence is spread across prior resolutions, source files and free-text correspondence. Rules cannot anticipate the sequence and a person repeats the same lookups hundreds of times a week.
The proposed resolution and its category. Read-only tools run freely; any write — a write-off, a correcting entry — requires an approver who is not the agent.
Post an entry, close an exception, or widen a tolerance. An agent that resolves autonomously breaks segregation of duties, because no accountable person authorised the specific action.
Exception record; prior resolutions for the account and counterparty; source files; anomaly score; attached correspondence
Proposed resolution with category, supporting evidence and a step-by-step reasoning trail